DOCOMO PACIFIC Celebrates its Expansion of CNMI Call Center
Gualo Rai, Saipan (April 11, 2025)—DOCOMO PACIFIC, the regional leader in innovation, telecommunications, and entertainment, proudly celebrated the expansion of its Call Center Operations in Saipan with a ribbon-cutting ceremony. The event marks the successful completion of a key milestone in the company’s ongoing mission to invest in the local workforce and deliver excellent service through the strength and talent of the CNMI community.
Held at DOCOMO PACIFIC’s newly expanded facility in Gualo Rai, the ceremony brought together government officials, community partners, and DOCOMO PACIFIC team members to commemorate the achievement. This Call Center expansion reflects the company’s strategic shift to eliminate outsourcing and position the CNMI as its main Call Center operations hub.
"Last year, I made a promise to bring jobs, enhance customer service, and invest in the local workforce. Today, I’m proud to say we’re delivering on that promise. With the expansion of our Call Center, we endeavor to achieve faster, more responsive service from representatives who not only know the business but understand the people. They bring an intrinsic understanding of our culture, values, and way of life.”
The expansion resulted from a successful public-private partnership with the CNMI Workforce Investment Agency (“WIA”), whose tireless efforts helped DOCOMO PACIFIC identify and onboard new team members swiftly and effectively. A job fair in January 2025 attracted more than 200 applicants, showcasing the deep talent and eagerness within the local community.
“DOCOMO PACIFIC’s investment in Saipan goes beyond infrastructure—it’s an investment in our people, in our future. This expansion creates meaningful job opportunities and reinforces the power of government and private enterprise partnerships. We are grateful for DOCOMO PACIFIC’s trust in the CNMI and look forward to continued progress together.”
For additional information or assistance, please call their customer service team at 671-688-CARE (Guam)/670-488-CARE (CNMI).
In photo (from left): Akira Fujibayashi, Chief Technology Officer, DOCOMO PACIFIC; Jason Paredes, Chief Financial Officer, DOCOMO PACIFIC; Christine Baleto, President and CEO, DOCOMO PACIFIC; Honorable Governor of the CNMI Arnold Palacios; Pauline Johnson, CNMI General Manager, DOCOMO PACIFIC; Frances Torres, Director, Workforce Investment Agency; and Verna Sablan, Call Center Assistant Manager, DOCOMO PACIFIC.
About DOCOMO PACIFIC
DOCOMO PACIFIC, the largest quad-play provider in the Marianas, is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. We offer Mobile, Internet, Entertainment, and Telephone services, including up to 5 Gig symmetrical Fiber internet speeds, 5G LTE, and the dTV+ app. Our enterprise solutions also include managed services, FirstNet for first responders, MaxTrack Fleet Tracking, Unified Communications 365, and various carrier services. Serving residential, enterprise, government, military, and first responders. We are committed to bringing you Tomorrow's Islands, Today. Learn more at www.docomopacific.com.
