DOCOMO PACIFIC Issues Public Service Announcement to Stop AI-Driven Scam Calls Targeting our Manåmko’

Tamuning, Guam (March 12, 2025) — DOCOMO PACIFIC, the regional leader in innovation, telecommunications, and entertainment, is deeply committed to protecting our customers from emerging fraud tactics. They are issuing this public service announcement to warn consumers about a troubling trend in which scammers use artificial intelligence ("AI") to replicate the voices of family members and close relatives to solicit money, with a disturbing focus on our elders.

 

In a recent indictment, 25 Canadian nationals were charged with orchestrating a scam that impacted elderly communities across more than 40 states. Moreover, advanced AI technology now enables scammers to clone the voices of loved ones, further complicating efforts to detect fraudulent calls.

Recognizing the Warning Signs

  • Use of Genuine Personal Details: Scammers can spoof phone numbers and use information from social media to create an illusion of familiarity.
  • Pressure and Fear Tactics: Victims are urged to act quickly and often coerced into sending funds through mobile payment apps, wire transfers, or purchasing gift cards and money orders.
  • Requests for Secrecy: A common ploy is asking the target to "please don't let mom and dad know" or invoking a fabricated "gag order" to silence any discussion of the incident.
  • Cloning Technology: With AI, fraudulent actors can now mimic family members' voices, adding a new layer of deception.

Consumer Protection Tips

  • Verify the Caller: If you receive a call from someone claiming to be a distressed family member, immediately call them back using a known, trusted number.
  • Seek Advice: Discuss suspicious calls with a trusted friend or family member. Do not hesitate to share the details of the conversation.
  • Remain Skeptical: Understand that voices can be cloned, numbers can be spoofed, and personal information can be exploited.
  • No Pressure for Quick Decisions: Legitimate entities, including government agencies and financial institutions, will never use high-pressure tactics, fear, or unconventional payment methods like gift cards.
  • Protect Your Personal Information: Do not provide money, sensitive personal data, or financial details to unknown callers or texters.
  • Report Suspicious Activity: File a complaint with the FCC at https://consumercomplaints.fcc.gov/.

DOCOMO PACIFIC endeavors to promote the convenience of modern technology while protecting our community members from falling victim to these sophisticated scams. They urge all customers, especially the Manåmko', to exercise caution and verify any unexpected communications.

 

For additional information or assistance, please call their customer service team at 671-688-CARE (Guam)/670-488-CARE (CNMI).

About DOCOMO PACIFIC 

DOCOMO PACIFIC, the largest quad-play provider in the Marianas, is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. We offer Mobile, Internet, Entertainment, and Telephone services, including up to 5 Gig symmetrical Fiber internet speeds, 5G LTE, and the dTV+ app. Our enterprise solutions also include managed services, FirstNet for first responders, MaxTrack Fleet Tracking, Unified Communications 365, and various carrier services. Serving residential, enterprise, government, military, and first responders. We are committed to bringing you Tomorrow's Islands, Today. Learn more at www.docomopacific.com.

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