DOCOMO PACIFIC Typhoon Mawar Restoration Update for CNMI - 6/1/23
Gualo Rai, Saipan (June 01, 2023) – DOCOMO PACIFIC, the regional leader in innovation, telecommunications, & entertainment, shares the latest Typhoon Mawar restoration updates for the CNMI.
Hafa Adai, we appreciate your unwavering patience and understanding during this outage period. It has been a week since Typhoon Mawar struck, and our hardworking technology crews remain committed to fully connecting our islands. Please see our latest updates for the CNMI:
Updated Hours of Operation:
Our retail locations and Customer Care hotlines are all open to serve you during the following hours of operation:
- Gualo Rai, Saipan: Monday - Friday: 8 am - 5 pm; Saturday: 9 am - 1 pm
- Customer Care Hotline: Monday - Saturday: 8 am - 8 pm; Sunday: 10 am - 5 pm (670-488-CARE) (2273)
- San Jose, Tinian: Monday, Wednesday, Friday: 8 am - 5 pm
- Songsong, Rota: Monday, Wednesday, Friday: 8 am - 5 pm
- Technical Support available 24/7: 670-488-CARE (2273) (option 2)
We are pleased to inform you that our entire CNMI Mobile service network is operational. The majority of our mobile cell sites did not suffer significant damage due to Typhoon Mawar; with Rota customers receiving the most impact. The primary issue with restoring Rota's network was island-wide power restoration to all our mobile cell sites and cable landing station. Our Rota mobile cell sites and cable landing station are now on island power.
Fixed Services (Home/Business Internet, Landlines, and Cable TV):
To our Saipan and Tinian Customers: Our entire Fixed services network is online.
To our Rota Customers: After our assessments, there was minimal storm damage to our critical fiber network facility. We are sending more restoration crews that should be arriving in Rota on Friday, June 2, to repair damaged droplines. We encourage customers experiencing service issues or reporting any dropped lines to contact our Customer Care hotline or visit our Rota store.
As of June 01, 2023, customers surrounding Sinapalo and the airport have Fixed Services (Home/Business Internet, Landlines, and Cable TV). Restoration continues in the Songsong area.
Temporary Disruption of Channels:
On May 22, we publicly announced we were repositioning our satellite dishes to minimize equipment damage from the impending storm. Unfortunately, our assessments show that a few of our satellite dishes were damaged. Due to this, the following channels are currently unavailable:
- Cinema One
- CNN International
- KBS World
- NHK Premium
- NHK World
- Warner TV
Our technology teams are formulating an action plan to get these services restored. Again, we apologize for any inconvenience caused and appreciate your understanding during this temporary disruption.
About DOCOMO PACIFIC
DOCOMO PACIFIC is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. Headquartered in Tamuning, Guam, DOCOMO PACIFIC is the largest provider of personal, residential, enterprise connectivity and entertainment services in Guam and the Northern Mariana Islands. We are the 7-time winner of Best of The Pacific. DOCOMO PACIFIC is dedicated to bringing you and your family closer to the things that matter most. Get to know more about what makes us “Better Together” at www.docomopacific.com.