DOCOMO PACIFIC responds to multiple service outage
Tamuning, Guam (March 17, 2023) – DOCOMO PACIFIC, regional leader in innovation, telecommunications, & entertainment, works quickly to assess and restore service outage in Guam and the CNMI.
"Early this morning, a cyber security incident occurred and some of our servers were attacked. Immediate failsafe protocols were initiated by DOCOMO PACIFIC cyber security technicians to shut down affected servers and to isolate the intrusion. DOCOMO PACIFIC's customer data, mobile network services, and fiber services remain unaffected, protected, and secure at this time. We are working to restore service as soon as possible.
DOCOMO PACIFIC customers are encouraged to utilize their Mobile data to tether other devices such as laptops and tablets at no additional cost. Time of restoration is unknown.
Updates will be posted on DOCOMO PACIFIC’S social media. For more information or to discuss your service in detail, please call Guam 671-688-CARE or CNMI 670-488-CARE.
About DOCOMO PACIFIC
DOCOMO PACIFIC is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. Headquartered in Tamuning, Guam, DOCOMO PACIFIC is the largest provider of personal, residential, enterprise connectivity and entertainment services in Guam and the Northern Mariana Islands. We are the 6-time winner of Best of The Pacific. DOCOMO PACIFIC is dedicated to bringing you and your family closer to the things that matter most. Get to know more about what makes us “Better Together” at www.docomopacific.com.