DOCOMO PACIFIC to heavily invest in network following outages

Tamuning, Guam (May 06, 2022) – DOCOMO PACIFIC, regional leader in innovation, telecommunications, & entertainment, commits urgent focus and additional capital investment to improve network reliability following recent outages.  

On Thursday May 05, 2022, our DOCOMO PACIFIC customers experienced a major outage affecting Internet and fixed services. The outage lasted approximately seven hours. Additionally, our Call Centers in both Guam and CNMI were unable to receive calls. The exact cause is under investigation, but service issues began with an unscheduled power outage that happened in Guam around 7 a.m. 

"You rely on us to stay connected with your family, friends, co-workers, and customers. As your trusted telecom provider, we hold ourselves to the highest standards but with recent interruptions, we have not delivered. We will do everything we can to regain your trust, beginning with an immediate credit to customers affected by yesterday’s outage. Starting today and over the next year, we will commit the necessary capital resources focused on our internet service to meet your high expectations.” 

DOCOMO PACIFIC customers affected by the May 5th outage will receive a $5.00 credit reflected in the next billing cycle.  

For more information or to discuss your service in detail, please call Guam 671-688-CARE or CNMI 670-488-CARE.  

About DOCOMO PACIFIC   

DOCOMO PACIFIC is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. Headquartered in Tamuning, Guam, DOCOMO PACIFIC is the largest provider of personal, residential, enterprise connectivity and entertainment services in Guam and the Northern Mariana Islands. We are the 5-time winner of Best of The Pacific. DOCOMO PACIFIC is dedicated to bringing you and your family closer to the things that matter most. Get to know more about what makes us “Better Together” at www.docomopacific.com.