DOCOMO PACIFIC continues all store operations amidst PCOR1

Tamuning, Guam (August 17, 2020) – DOCOMO PACIFIC, regional leader in innovation, telecommunications, & entertainment, continues all store operations amidst PCOR1 on Guam.

As Guam’s most reliable network, we know how important staying connected is now more than ever. We understand that this pandemic continues to impact our daily living and we want you to know we are here to help. With the health and safety of our employees and customers a top priority, we have adjusted our store operations. As our store locations at Agana Shopping Center, GPO, and Micronesia Mall are within the malls (which are now closed) we are introducing curbside pick-up of handsets, modems, prepaid cards, and other related items. Please see our new hours of operation and designated areas for curb-side pick-up.

Hours of operation:

AAFES: 10am – 7pm (Monday – Sunday)

Agana Shopping Center: 10am – 5pm (Monday – Sunday)

-      Designated pick-up area: directly in front of Chatime

-      Call 688-CARE to arrange for pick-up time

GPO: 10am – 5pm (Monday – Friday)

-      Designated pick-up area: food court entrance

-      Call 688-CARE to arrange for pick-up time

Gualo Rai: 9am – 5pm (Monday – Friday) 

-      Walk-ins are accepted; appointments are encouraged

-      Please call 488-CARE or use the SKIPLINO app (instructions below)

Micronesia Mall: 10am – 5pm (Monday – Friday)

-      Designated pick-up area: Concourse 4, 1st floor, roadside area (entrance near Philippine Airlines + Coffee Beanery connected to Macy’s)

-      Call 688-CARE to arrange for pick-up time

Tamuning HQ Payment Drive-thru: 8am – 4pm (Monday – Friday)

-      Cash, check, and credit cards are now accepted

-      Debit cards are not accepted at this time

Tamuning HQ Retail: 8am – 5pm (Monday – Friday); 9am – 2pm (Saturday)

-      By appointment only

-      Please call 688-CARE or use the SKIPLINO app (instructions below)

Booking appointments via Skiplino

Try Skiplino for your next appointment using the following steps:

1.     Download the free Skiplino app from the Apple or Google Play store on your device and follow the easy step by step instructions on the app.

2.    Launch the app and choose your country (Guam or Northern Mariana Islands).

3.    Choose the branch you wish to visit.

4.   Select CUSTOMER SERVICE and your date/time of visit.

5.    Input your NAME and REASON for VISIT.

6.   Book your appointment and instantly get a customer ticket.

7.    You may receive a phone call from a DOCOMO PACIFIC Customer Care associate for more information so they can prepare for your visit.

We would like to remind our customers that they can make payments safely from home online via self-care at www.docomopacific.com/mydocomopacific.

If you have questions or require assistance, please call 688-CARE.

-      Call Center hours: 8AM to 8PM (Monday to Friday); 10am to 5pm (Sunday)

-      Telephone Technical Support is available 24 hours a day/7 days a week

About DOCOMO PACIFIC

DOCOMO PACIFIC is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. Headquartered in Tamuning, Guam, DOCOMO PACIFIC is the largest provider of personal, residential, enterprise connectivity and entertainment services in Guam and the Northern Mariana Islands. Named Guam’s most reliable network, based on GWS’ 2019 OneScore ranking. We are also the 4-time winner of Pika’s Best of Guam and 4-time winner of Best of The Pacific. DOCOMO PACIFIC is dedicated to bringing you and your family closer to the things that matter most. Get to know more about what makes us “Better Together” at www.docomopacific.com.